Success Story

A New Enterprise Search in the Cloud for the Swiss Postal Service

Raytion

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Customers

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Swiss Post

The Challenge

The Swiss Post required to move its enterprise search, based on SharePoint 2013, to the next level. The existing enterprise search already held the knowledge from their collaboration platforms SharePoint on-premises, SharePoint Online, Microsoft Teams, the Sitecore Intranet and some legacy sources. Even though the SharePoint 2013 platform delivered a great search experience, the question arose whether to migrate to SharePoint 2019 or to the cloud.

The consultants from Raytion helped us to define the right enterprise search strategy and to make sound decisions. Their engineers guided the complex implementation and always monitored the challenging path. The overall project would not have been so swift and successful without their help.

Swiss Post

Our Solution

Due to regulatory requirements the Swiss Post decided to implement an enterprise search in the cloud where parts of the search index had to stay on-premises however. Also, due to the modern work strategy, a state-of-the-art, cloud-native search experience was a must-have requirement. Therefore, the overall solution comprises Microsoft Search as the new enterprise search, SharePoint 2019 as the search engine for secured contents, as well as the Raytion Enterprise Search Connectors and the Raytion Search Center for Microsoft Search. This way, users get one combined result list, sorted by relevance directly in O365. Overall, the new solution brings time-saving and convenient access to its company-wide knowledge.

About Swiss Post

Swiss Post is the national postal service of Switzerland. As Switzerland’s second largest employer, its portfolio covers postal and financial services. The consultants from Raytion helped defining the right enterprise search strategy and to make sound decisions.

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Our solutions have helped customers at leading multi-national companies to optimize their business by shortening the time needed to securely access and find relevant information, improve the findability of business-critical information assets, and enhance user experiences.

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