Raytion Jira Cloud Connector
The Raytion Jira Cloud Connector keeps content from Atlassian Jira Cloud always freshly indexed in your search application, e.g. your company-wide enterprise search platform. Even in vibrant project environments our Jira Cloud connector keeps track of all changes and reliably keeps the search index up to date. An excellent search solution boosts adoption, knowledge sharing, and collaboration.
Why should you index Atlassian Jira Cloud into your Search?
Indexing Atlassian Jira Cloud into your enterprise search solution serves a broad range of use cases. With full-text search across all projects, issues, comments and profiles in Jira side by side with content from other enterprise systems, relevant information becomes easily accessible.
Your support team wants to efficiently handle all those customer support requests? For support dashboards and support cases easy retrieval of Jira Cloud tickets is key. The metadata, which the Raytion Jira Cloud Connector delivers together with all items from Jira Cloud, allow for filtering of results on customers, components, projects and many more criteria to visualize and retrieve the information you need to answer and close a case.
The Raytion Jira Cloud Connector fuels your expert finder, too. The data the connector extracts from Jira Cloud allows to train an expert finder model. An expert finder using information and relations from Jira Cloud is able to learn over time and understand the skills people have and who the sought-after experts are. It powers your ticket creation workflows, as tickets get assigned to the right solver groups.
Key Features
- Supports Atlassian Jira Cloud
- Indexes projects, issues, attachments, comments, work logs, issue histories, links and profiles
- Indexing of the comprehensive set of metadata associated with Jira Cloud’s item types
- Indexing of new and changed content in near real time
- Full support of Jira Cloud’s permission model and built-in user and group management
- Scales to tens of millions of items
