Indexing Atlassian Jira for your enterprise search solution serves a broad range of use cases. Seize the opportunity of full-text search across all projects, issues, comments and profiles in Jira and other corporate systems for an effortless information retrieval.
Assumed your support team wants to efficiently handle customer support requests, easy retrieval of Jira tickets for support dashboards is crucial. The metadata from the Raytion Jira Connector allow filtering results of customers, components, projects just like more visualizable and retrievable criteria.
The Raytion Jira Connector will also actuate expert finders. Extracting data from Jira allows training expert finder models, long-term learning and understanding the skills of experts in demand. It empowers your ticket creation workflows by assigning tickets to the right solver groups.
One of the world’s largest computer, console and mobile gaming company employs our Raytion Jira Connector to index the content stored in Atlassian Jira. Hence, this content is made available for their enterprise search platform as well as for their CRM search application. In doing so, our connector keeps track of millions of tickets. Moreover, it monitors the changes from thousands of active users and guarantees an updated search index.
With an accessible search box on every page of the intranet users can find information from Jira alongside content from other corporate systems. By using search, the same relevancy model is applied to all information regardless of the system it resides in. Coupled with secure search, knowledge stored in Jira becomes accessible and facilitates collaboration.