Raytion ServiceNow Connector
The Raytion ServiceNow Connector continuously indexes most recent content from ServiceNow for your search application. Whether for your company-wide enterprise search platform or in vibrant project environments, our ServiceNow connector keeps track of all changes. It guarantees an updated search index and advances knowledge sharing. In fact, as an excellent search solution it ensures easy collaboration.
Why should you index ServiceNow into your Search?
Indexing ServiceNow for your enterprise search solution serves a broad range of use cases. Seize the opportunity of full-text search across all projects, issues, comments and profiles in ServiceNow and other corporate systems for an effortless information retrieval.
Assumed your support team wants to efficiently handle customer support requests, easy retrieval of ServiceNow tickets for support dashboards is crucial. The metadata from the Raytion ServiceNow Connector allow filtering results of customers, components, projects just like more visualizable and retrievable criteria.
The Raytion ServiceNow Connector will also actuate expert finders. Extracting data from ServiceNow allows training expert finder models, long-term learning and understanding the skills of experts in demand. It empowers your ticket creation workflows by assigning tickets to the right solver groups.
- Supports ServiceNow
- Indexes knowledge base articles, issues, attachments, comments, work logs, among others
- Indexes comprehensive sets of metadata associated with ServiceNow’s item types
- Indexes new and changed content in near real time
- Supports ServiceNow’s permission model and built-in user and group management
- Custom Supports script-based ServiceNow security possible
- Offers a scope of several ten million documents
One of the world’s largest computer, console and mobile gaming company employs our Raytion ServiceNow Connector to index the content stored in ServiceNow. Hence, this content is made available for their enterprise search platform as well as for their CRM search application. In doing so, our connector keeps track of millions of support tickets and knowledge base articles. Moreover, it monitors the changes from thousands of active users and guarantees an updated search index.
With an accessible search box on every page of the intranet users can find information from ServiceNow alongside content from other corporate systems. By using search, the same relevancy model is applied to all information regardless of the system it resides in. Coupled with secure search, knowledge stored in ServiceNow becomes accessible and facilitates collaboration this way.