Indexing ServiceNow for your enterprise search solution serves a broad range of use cases. Seize the opportunity of full-text search across all projects, issues, comments and profiles in ServiceNow and other corporate systems for an effortless information retrieval.
Assumed your support team wants to efficiently handle customer support requests, easy retrieval of ServiceNow tickets for support dashboards is crucial. The metadata from the Raytion ServiceNow Connector allow filtering results of customers, components, projects just like more visualizable and retrievable criteria.
The Raytion ServiceNow Connector will also actuate expert finders. Extracting data from ServiceNow allows training expert finder models, long-term learning and understanding the skills of experts in demand. It empowers your ticket creation workflows by assigning tickets to the right solver groups.